How does membership work?

Step 1 - Client application: The client application is where it all begins. This is where you enter personal information, information about your dog, and your preferred schedule. The application helps us determine if your dog has the potential to be the right fit for our services.

Step 2 - Phone consultation: Once your application has been submitted, you will receive an e-mail to set up a 15 minute phone consultation. This consultation allows us to gather more detailed information based on your answers in the application. This is especially important if your dog requires any special handling due to age, medical concerns, or behavior.

Step 3 - Grooming Consultation: The grooming consultation gives the stylist and your dog the opportunity to familiarize themselves with each other and determine if your dog is the right fit for membership.

Step 4 - Membership approval: If your dog is approved to become a member, you will receive an invitation to sign up for membership! The ball is now in your court on how you want to proceed. We’ll support whatever decision you make!

Step 5 - Sit back and relax: You’ve signed on the dotted line, now the rest is automatic! Your dog will have a standing appointment every 4 weeks and all you have to do is open the door for us! You can cross off “book Fluffy’s grooming appointment” from your to-do list for good!

What does a consultation involve?

The initial consultation is where we get acquainted with your dog. During the consultation we assess your dog’s coat condition, go over style preferences, familiarize ourselves with their behaviors, and get a better understanding of the bathing setup in your home.

Why would I not be accepted as a member?

Our services are very intentional and highly specialized. While we would love to accept every dog as a member, we can only accept an exclusive amount of clients who very closely align with our values and how our business operates. We find that by hand-selecting our clients, we are able to offer the greatest benefit for both the dogs and their families.

When do memberships open?

Potential clients are free to apply for a membership at any time during the year. However, accepted clients will have to wait until March each year to begin their membership.

Can I cancel my membership?

We’d be sad to see you go, but understand that things change. If you’d like to cancel your membership, please send us an e-mail at least 31 days before your next membership payment.